Embassy Suites By Hilton Gatlinburg Resort

This hotel is excellent! Beautiful! It is brand new. The staff were friendly and accommodating. Hotel is situated at the top of a hill in walking distance (1 mile) to downtown Gatlinburg. If you don’t want to walk you can drive your own car, at the bottom of the hill is a pay to park lot, or you can take the free trolley. There is a stop at entrance to the hotel on the main road. Breakfast was great! Staff was on top of everything! Huge variety and food never ran out. Chef was present every morning making omelets. Happy hour was also great! There were two bartenders working the bar so line for drinks moved quickly. Snacks were great! They had plenty and kept the area clean and stocked. My kids LOVED the pool! It had a large slide, separate lazy river and jacuzzi. Plenty of nice, pool towels. The pool was fenced in which I liked because bears would make an appearance at least twice a day. The kids were protected because of the fence. You WILL SEE BEARS HERE! The staff are trained to keep everyone safe. Rooms are great! My family of 5 fit comfortably in the suite.

Stayed in an embassy by chance about a year ago, and I will never stay at another hotel chain. The gatlinburg location was no exception. It was beautiful, so comfortable, and the staff goes above and beyond. Even one of the maintenance staff members noticed I was struggling at breakfast with my kids and he carried our plates to our table without missing a beat. You’ve gained a customer for life!

Spacious, clean, comfortable hotel. Everything was exceptional! The staff was very friendly & helpful, breakfast was outstanding, outdoor pools were perfect temperature, plenty of open space to enjoy, great food at bar & restaurants, ice cream store was an added bonus! The activities information office was also a great addition to the hotel. One of the nicest hotels we have stayed at in our 32 years of vacationing in Gatlinburg & Pigeon Forge! Will definitely be back! Beautiful hotel & water features!

Absolutely loved the outdoor space with plenty of seating. Location at the foothills of the Smokies was a beautiful setting...pools & lazy river were all located together, which was a huge plus. Kids favorite was the outdoor pool w/slide. Breakfast was good with a lot's of choices. Rooms were large & very comfortable. Very friendly & caring General Manager who talked with us more than once to make sure we were enjoying our stay. Highly recommend!!

Location, the hotel is very nice, clean, staff extremely helpful. The check in/out staff were wonderful, top rate.